• The receipt of a complaint is normally viewed as a negative thing; some people take it to be a personal insult. However, MAP holds the Investors In People (IIP) award and treats any and all complaints as a valuable source of feedback and a means by which we learn and grow.

Complaint Handling

If we take the positives from any complaint, it allows us to improve the service we give clients in the future. Furthermore, if we work hard to put right what we did wrong, we invariably earn the respect of the client who suffered and it lets us build and enhance our relationship with them.

However, there is the odd occasion when we cannot fix what went wrong; at least in a manner satisfactory to the client involved. In such cases, the client is fully within their right to contact the Financial Ombudsman Service (FOS) and ask for their help. The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren't able to resolve themselves. To contact the Financial Ombudsman Service, please visit www.financial-ombudsman.org.uk.

Furthermore, MAP and our clients, are also protected by the Financial Services Compensation Scheme (FSCS). In the unlikely situation that MAP disappeared or went into default, FSCS could pay compensation to you in the event of a valid claim.

MAP will always endeavour to work with clients in order to resolve issues. Nonetheless, it is good for clients to know that if we cannot do this, they have options and people they can turn to.

Should you wish to make a complaint about MAP, in the first instance please write to:
The Compliance Director
Money Advice & Planning Ltd
1st Floor St. Andrew’s House
385 Hillington Road
Hillington Park
Glasgow G52 4BL

Alternatively, you can e-mail us using This email address is being protected from spambots. You need JavaScript enabled to view it.

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